The 23jogos was built to be entertainment — not a source of stress, debt, or hardship. That's why responsible gambling isn't a footer section nobody reads. It's a commitment the platform takes seriously every day, with real control tools that any user can access at any time, without needing to call a hotline or fill out a two-page form.
Sports Betting on the Brasileirão, slots, Live Casino, Crash Games — all of it is entertainment when enjoyed within healthy limits. The 23jogos wants you to keep enjoying the platform for a long time, and that only happens when you play mindfully. This page is here to help you do exactly that.
Six reasons why 23jogos treats this topic as a priority, not just a legal obligation.
The 23jogos doesn't want users who lose everything in a month and disappear. It wants players who enjoy the platform for years. That only happens when gambling is healthy and within limits that make sense for each person's real life.
The responsible gaming controls at 23jogos are not decorative. Deposit limit activated? It kicks in immediately. Self-exclusion requested? Access is blocked right away. Every tool was built to actually work, not just to look like it works.
The 23jogos monitors behavioral patterns that may indicate compulsive gambling — such as a sudden increase in deposit frequency or unusually long sessions — and may proactively reach out to offer support before the situation gets worse.
Registration at 23jogos requires a verified CPF, confirming the user is 18 or older. The platform does not accept payments from third-party accounts and performs document verification for withdrawals above R$ 500.00 — which makes indirect use by minors more difficult.
The RTPs for all casino games on 23jogos are published and audited. Sports odds reflect real market value. Understanding how probabilities work is the first step toward betting responsibly — and the 23jogos ensures you have that information.
If you need to talk about responsible gambling, our Portuguese-speaking support team is available 24 hours a day. There are no automated responses for this kind of matter on the 23jogos — you speak with a real person who can help you activate the right controls.
Responsible gaming is the practice of betting or playing casino games mindfully, within financial and time limits that don't compromise your health, your relationships, or your financial stability. It's a way of keeping the 23jogos the way it should be: entertainment.
This doesn't mean you can't bet on the Brasileirão every round, or spend an afternoon playing slots on your phone. It means these activities have a defined place in your routine — with their own budget, with limited time, and with the awareness that losing is part of it and that the goal is enjoyment, not profit.
Responsible gambling is not about banning or restricting the enjoyment of gaming. It's about giving you the tools to make sure that enjoyment never becomes a burden.
The line between playing for fun and problem gambling can be hard to see from the inside. Generally, gambling remains entertainment when:
If any of these points no longer describes your relationship with gaming, it's worth using the control tools at 23jogos or talk to our support team. No judgment — it happens to a lot of people, and the sooner we act, the better.
One of the biggest specific risks in Sports Betting is the feeling that you control the outcome because you know football. Knowing the Brasileirão, understanding that Flamengo performs better at home, or that Palmeiras has the best attack in Série A — these are useful insights for making more informed picks, but they don't eliminate the inherent uncertainty in any bet.
The 23jogos provides analysis and tips to help with decision-making, not to create the impression that betting on football is a reliable way to make money. Odds always reflect probabilities — and probabilities, by definition, are never a certainty.
A responsible player uses analysis as an entertainment and informed decision-making tool, and keeps their betting budget separate from their everyday finances — regardless of recent results.
If you identified with two or more of the items above, use the 23jogos self-exclusion tools and consider seeking professional support.
CVV (Centro de Valorização da Vida) offers emotional support 24 hours a day, including for issues related to problem gambling.
188
Free, 24/7, across all of Brazil
Four tools available to all users, accessible directly from account settings.
Set the maximum amount you can deposit per week or per month. Once activated, the system blocks any deposit attempt that exceeds your chosen limit — regardless of the payment method (Pix, boleto, or card).
How to activate: Account Settings → Responsible Gaming → Deposit Limit.
Set the maximum amount of time you spend logged in to 23jogos per day. Once the limit is reached, a notification appears and the session ends automatically — no exceptions.
How to activate: Account Settings → Responsible Gaming → Time Limit.
Block access to your account for a chosen period: 30, 60, 90, or 180 days. During self-exclusion, login is disabled and any attempt to create a new account using the same CPF is blocked.
How to activate: Support via live chat or account settings → Self-Exclusion.
Close your account permanently. Recommended for anyone who has recognized that gambling is causing real problems in their personal, financial, or professional life and needs a permanent block with no return date.
How to activate: Contact support via chat or email at suporte@23jogos.net.
No 23jogos customer support agent will ever try to discourage you from activating any of these tools. When a user asks to activate a limit or self-exclusion, the team acts immediately — no unnecessary questions, no attempts to offer bonuses to keep you around. Responsible gaming is always the priority.
Any responsible gambling tool on 23jogos can be activated in under 2 minutes.
Log in to 23jogos with your email and password. If you have two-factor authentication enabled, confirm with the code sent to your phone.
In the profile menu (top right corner), go to Account Settings and click on the Responsible Gaming. All tools are listed there.
Select the desired tool, set the parameters (amount, period, or duration), and confirm. The control takes effect immediately, with no waiting period for activation.
If you'd rather not navigate the account settings, the live chat at the 23jogos is available 24 hours a day. Just let us know which tool you'd like to activate and an agent will handle everything in under 3 minutes. Email support is also available at suporte@23jogos.net for written requests.
For permanent self-exclusion, we recommend reaching out by email to keep a formal record of your request.
Answer the questions below honestly. This test is not a medical diagnosis — it's a self-reflection tool.
Football is a national passion — and on 23jogos, the Brasileirão Série A, the Copa do Brasil, and the Copa Libertadores are at the heart of the Sports Betting section. It's natural for many people to mix their love for a club with betting logic — and that's where a specific risk lies, one that's worth understanding.
Betting on your favorite team can be a fun way to add excitement to a game — as long as you're betting an amount you're 100% comfortable losing. The trouble starts when it stops being entertainment and becomes a "I have to get this right to cover what I lost yesterday" mindset. That shift is subtle and quick, and it's exactly the kind of behavior that the responsible gambling tools of the 23jogos help prevent.
The analysts at 23jogos publish informed previews before each Brasileirão round — based on statistics, head-to-head history, and each team's tactical situation. These previews are meant to make the experience more informed and engaging, not to create the illusion that consistently picking winners in football is possible or that betting can become a source of income. The reality is that even the best analysts get it wrong, and that's part of the nature of the sport.
A practical way to stay in control when betting on football: set a weekly budget exclusively for Sports Betting — an amount you won't miss if it's gone —, use the deposit limit tool on 23jogos to make sure that amount isn't exceeded, and treat every pick as entertainment, not an investment.
The casino games on 23jogos — over 2,000 titles including slots, live roulette, blackjack, baccarat, and crash games like Aviator — all have one thing in common: they operate with a house edge built into the game design. That's not a flaw — it's the nature of casino gaming. The RTP for each game is published on the 23jogos precisely so you understand this before you play.
A slot with a 96% RTP returns, on average, R$ 96.00 for every R$ 100.00 wagered over millions of spins. In practice, that means sessions where you win more than you bet and sessions where you lose everything quickly — and the long-term average favors the house. Playing casino games with awareness means understanding this and treating each session as an entry fee for entertainment, not as an attempt to "beat the house".
The crash game Aviator, hugely popular in 23jogos, has a mechanic that can be particularly engaging: the multiplier climbs and the player decides when to cash out before the plane crashes. It's an experience that blends real-time decision-making with adrenaline — which is why it can be more immersive than a traditional slot. Use the session time limit if you notice you're spending more time on this type of game than you planned.
If you're concerned about a family member's or friend's gambling behavior, here's a straightforward guide to handling the situation:
Before depositing, use this quick reference to decide how much is reasonable to spend on entertainment:
Example: income of R$ 3,000.00 → entertainment budget for betting of up to R$ 60.00 per month.
If losing that entire amount wouldn't change anything about your month, that's a sign you're within a healthy limit.
An odd of 2.00 on a match means the implied probability of a win is 50% — not that the team will win. Odds are never a guarantee.
The higher the odds, the lower the implied probability of the event occurring — and the greater the risk of the bet.
Four concrete actions 23jogos takes to ensure a safer gaming environment.
Registration at 23jogos requires an active CPF registered with the Receita Federal, with automatic age verification at the time of registration. Accounts belonging to users under 18 are closed immediately upon detection, and any deposited funds are fully refunded. The platform does not accept payments from third-party accounts, adding an extra layer of protection against indirect use by minors.
The responsible gaming team at 23jogos monitors indicators that may signal compulsive behavior — such as a sudden increase in deposit frequency, very long gaming sessions, or a pattern of chasing losses. When these patterns are identified, the team may proactively reach out to the user to offer support and inform them of the available tools.
The 23jogos does not send marketing communications to users who have activated responsible gambling tools or who are under self-exclusion. Promotions are displayed with rollover requirements always visible, without language designed to create artificial urgency or pressure to deposit. No communication from the 23jogos uses psychological triggers that encourage betting beyond what was planned.
All support agents at 23jogos receive specific training in responsible gaming — including how to identify signs of compulsive behavior during a support conversation, how to guide users on the available tools, and how to respond when a user signals they are struggling. The goal is for every support interaction to be a safe access point for help, not just technical problem-solving.
Common questions about 23jogos's responsible gaming tools and policies.
The 23jogos has everything you need to enjoy the Brasileirão, slots, and Live Casino in a healthy way. Free registration, minimum deposit of R$ 20.00 via Pix, control tools available from day one, and 24/7 human support in Portuguese for whatever you need.