These Terms and Conditions govern the use of all services offered by the 23jogos, including Sports Betting, online casino, crash games, and all platform features. By creating an account and using any service of 23jogos, you confirm that you have read, understood, and agreed to these rules in their entirety.
The 23jogos drafted these terms in plain Portuguese, free of unnecessary legal jargon, because we believe users have the right to fully understand the rules before using the platform. If you have any questions about any part of this document, please contact support via live chat, available 24 hours a day.
Six key areas governed by the 23jogos Terms and Conditions.
Rules on who can register at 23jogos, what information is required, how identity verification (KYC) works, and what happens if false information is provided.
Deposit and withdrawal limits, accepted payment methods (Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago), processing times, and rules on bank account ownership.
How bonuses work at 23jogos, what rollover is and how to meet the requirements, which games contribute to rollover, and the deadline for using granted bonuses.
What happens when a match is cancelled or postponed, how live betting works, rules for accumulators, and how odds are set for Brasileirão, Libertadores, and European league competitions.
User responsibilities regarding login security, steps to take in the event of unauthorized access, rules against creating multiple accounts, and the anti-money laundering policy.
Control tools available on the platform, how to request self-exclusion, how to set weekly deposit limits, and what resources 23jogos provides for anyone who needs help with problem gambling.
By accessing, creating an account, or using any service available on the platform 23jogos, you expressly declare that you have read, understood, and agree to these Terms and Conditions in their entirety, including the Privacy Policy and Responsible Gambling rules available on the platform.
If you do not agree with any part of these terms, you must not use the services of 23jogos. Continued use of the platform after updates to these terms are published constitutes acceptance of the changes made.
Important: These Terms and Conditions constitute a binding agreement between you and 23jogos. If you have any questions about any item, please contact our support team in Portuguese before continuing to use the platform.
To create an account at 23jogos and use its services, the user must meet all of the following requirements:
The 23jogos reserves the right to request supporting documentation at any time to verify compliance with the above requirements. Identity verification (KYC) may include:
Age of majority: 23jogos uses CPF verification to confirm users are of legal age at the time of registration. Accounts created by users under 18 will be closed immediately and any deposited amounts returned to the originating account.
One account per CPF
Each user may hold only one active account at 23jogos. Duplicate accounts linked to the same CPF, email address, phone number, IP address, or device may be closed without prior notice, with possible forfeiture of pending balances and bonuses.
Account Responsibility
You are solely responsible for the security of your login credentials (email and password). The 23jogos recommends using a strong password and enabling two-factor authentication in your account settings. If you notice any suspicious or unauthorized access, contact support immediately via live chat.
Accurate information
The user agrees to provide truthful, accurate, and up-to-date information during registration and in any communication with 23jogos. False or outdated information may result in account closure and withdrawal restrictions until verification is complete.
Non-transferability
The account at 23jogos is personal and non-transferable. Sharing, selling, renting, or granting access to your account to any third party is strictly prohibited under any circumstances.
The 23jogos only accepts deposits made from bank accounts or digital wallets held in the name of the registered user. The following deposit methods are accepted:
The minimum deposit is R$ 20.00 for all available methods. The maximum daily deposit for unverified accounts is R$ 5,000.00. Accounts with completed KYC may have this limit increased subject to review.
Deposit fee: 23jogos charges no fees on deposits. The full deposited amount is credited to your account balance immediately for use.
Deposits from third-party accounts will be canceled and the funds returned to the source account, regardless of the reason given. Deposits suspected of money laundering or involving fraudulent accounts will be reported to the relevant authorities.
Withdrawals at 23jogos are processed exclusively via Pix, to a key registered to a bank account held under the same CPF as the user. Withdrawals to third-party accounts are not permitted under any circumstances.
The minimum withdrawal amount is R$ 30.00. Processing time is up to 5 minutes after the request is confirmed, 24 hours a day, every day — including weekends and holidays.
Withdrawal Verification
For withdrawals above R$ 500.00, the 23jogos may request additional identity verification, including a photo ID and selfie. This process is typically completed in under 1 business hour and exists to protect the user against unauthorized use of their account.
Balance available for withdrawal
Only free balance — not tied to any active bonus — is available for withdrawal. Balances derived from bonuses with pending rollover requirements cannot be withdrawn until all promotion conditions have been fully met.
Withdrawal fee: 23jogos charges no fees on withdrawals made via Pix. The full requested amount is transferred directly to your bank account.
The 23jogos offers bonuses and promotions for both new and returning users. Each offer has its own specific conditions, always described at the time of the grant. The general rules that apply to all bonuses are:
Rollover (Wagering Requirement)
Most bonuses offered by 23jogos requires a rollover before withdrawal — meaning the bonus amount (and in some cases the deposit) must be wagered a set number of times before it can be withdrawn. The rollover multiplier for each bonus is always clearly displayed at the time of the offer.
Example: A bonus of R$ 100.00 with a 10x rollover requires the user to wager a total amount of R$ 1,000.00 before being able to withdraw the bonus amount.
Contribution by game type
Validity period
Every bonus granted by 23jogos has an expiration date. Bonuses left unused or rollovers not completed within the defined period will result in automatic expiration of the bonus and any pending bets linked to it.
Bonus abuse prohibition
Using multiple accounts, coordinating with other users, betting on both sides of the same event, or any other strategy designed to meet rollover requirements without real risk constitutes bonus abuse and may result in the cancellation of all associated bonuses and balances, as well as account closure.
Sports betting at 23jogos cover more than 80 leagues and competitions, including Brasileirão Série A, Copa do Brasil, Copa Libertadores, Premier League, La Liga, Bundesliga, Champions League, and many more. The general rules for Sports Betting are:
Bet confirmation
A bet is considered confirmed and valid only after the bet receipt is displayed on the platform. Bets in the process of confirmation that are interrupted by a connection loss before the receipt is generated will not be considered placed.
Event cancellation and postponement
If a game is officially canceled before it starts or postponed to a date other than the original, all related bets will be automatically canceled and the amounts returned to the user's balance. Bets on games that started but were suspended for more than 12 hours will follow the specific rules of each competition's regulations.
Live betting
Live betting odds update in real time and may be changed or suspended by the 23jogos at any point during the match. Bets confirmed before the odds suspension will be honored. The 23jogos reserves the right to cancel live bets placed at odds that are clearly incorrect due to a technical error.
Betting limits
The 23jogos may apply individual betting limits based on the user's history, market type, and the event in question. These limits are set internally and may be changed without prior notice.
Incorrect odds: 23jogos reserves the right to void bets placed at clearly incorrect odds caused by a technical error. In such cases, the full staked amount is returned to the account balance.
The casino catalog at 23jogos includes more than 2,000 titles from certified providers such as Pragmatic Play, PG Soft, NetEnt, Play'n GO, and Evolution. All games operate with a random number generator (RNG) certification audited by independent laboratories.
RTP (Return to Player)
The RTP of each slots game available at 23jogos is published and audited. RTP represents the theoretical percentage that a game returns to all players over millions of rounds — it is not a guarantee of individual returns in any given session. The average RTP across the 23jogos is above 95%.
Game technical failures
In the event of a technical failure during a slot round, live casino game, or crash game that results in an inconclusive outcome, the 23jogos may cancel the affected round and return the wagered amount to the user's balance. Winnings recorded during a confirmed technical failure will not be paid out.
Live Casino
Live casino games with dealers are streamed in real time from certified studios. Any irregularity noticed by the user must be reported to support immediately, including the time and table name.
It is strictly forbidden for users of 23jogos:
Detection of any prohibited conduct may result in immediate account suspension, forfeiture of balances and bonuses, and notification to the relevant authorities where required by law.
Upon user request
Users may request voluntary account closure at any time via live chat or by emailing suporte@23jogos.net. Available balances will be withdrawn via Pix before formal closure. Accounts under an active self-exclusion period cannot be reactivated before that period ends.
At 23jogos' discretion
The 23jogos may suspend or close any account without prior notice in the following cases:
In cases of closure due to terms violations, the 23jogos reserves the right to withhold bonus balances and winnings obtained through prohibited conduct. The user's own deposits will be returned after review, except in cases of suspected money laundering that require reporting to the authorities.
The 23jogos believes that sports betting and casino games are forms of entertainment and should be enjoyed within healthy limits. The platform provides responsible gambling tools that every user has the right to use at any time:
To activate any of these tools, go to your account settings or contact support via live chat. The 23jogos prohibits the use of its services by anyone under 18 and applies CPF verification at registration to confirm legal age.
Need help? If you or someone close to you is showing signs of problem gambling, call CVV (Centro de Valorização da Vida): 188, available 24 hours a day. You can also visit the 23jogos Responsible Gaming page for more resources.
The 23jogos operates its services with the goal of ensuring continuous availability and stability, but cannot guarantee that the platform will be available 100% of the time without any interruption. The 23jogos is not responsible for:
The maximum liability of the 23jogos under any circumstances is limited to the amount of deposits made by the user that were not processed correctly due to a direct platform failure.
The 23jogos reserves the right to update these Terms and Conditions at any time to reflect operational, legal, or regulatory changes. Significant changes will be communicated via the registered email address and/or through a platform notice at least 7 days before they take effect.
Continued use of the services of the 23jogos after the changes take effect constitutes acceptance of the new terms. If you do not agree with the changes, you may request account closure before the effective date with no penalty.
The date of the most recent update to these Terms and Conditions is always displayed at the top of this document. The 23jogos maintains a version history of previous terms, available upon request to support.
For questions about these Terms and Conditions, your account, deposits, withdrawals, bonuses, or any other matter related to the 23jogos, the available support channels are:
All 23jogos support channels are 23jogos are served exclusively at Brazilian Portuguese. The 23jogos does not maintain official social media profiles for customer support — any profile presenting itself as 23jogos support on social media should be treated with suspicion and reported to official support immediately.
Also read the other documents governing the use of 23jogos.
How 23jogos collects, uses, and protects your personal data. Your rights regarding your account information.
Read PolicyControl tools, healthy gambling guidelines, and help resources for those who need support.
Learn MoreComplete answers about accounts, payments, bonuses, and betting. Everything you need to know about 23jogos.
View FAQFree registration in under 2 minutes. Deposits from R$ 20.00 via Pix. Bet on football, slots, Live Casino, and Crash Games — with clear rules, withdrawals in up to 5 minutes, and 24/7 support in Portuguese.