No 23jogos, privacy is not a legal formality — it is a real commitment. This Privacy Policy explains, in plain and straightforward language, what data we collect when you use the platform, why we need it, who we share it with, how long we retain it, and what your rights are as a data subject, in accordance with the General Personal Data Protection Law (LGPD — Law No. 13,709/2018).
By creating an account and using the services of 23jogos — sports betting, online casino, crash games, or any other feature — you agree to the practices described in this policy. If you have any questions about how your data is handled, our Portuguese-language support team is available 24 hours a day to help.
Six pillars that underpin the 23jogos data protection policy.
All communications between your phone or computer and 23jogos servers are protected by 256-bit SSL encryption — the same standard used by Brazil's largest digital banks, including Nubank, Itaú, and Bradesco.
23jogos does not sell, rent or transfer its user list or any personal data to marketing companies, data brokers or any other entity for commercial purposes. Your data exists to improve your experience on the platform, not to generate side revenue.
The 23jogos Privacy Policy was drafted in compliance with the General Personal Data Protection Law (Law No. 13,709/2018). This means that all data processing has an explicit legal basis and you have rights guaranteed by law over your information.
23jogos offers two-factor authentication (2FA) to protect access to your account. In addition to your password, a temporary code is required at login — preventing third parties from accessing your account even if they have obtained your password by other means.
23jogos collects only the data strictly necessary for each purpose. We do not ask for information we do not need. Every field in the registration form exists for a specific reason — security, Pix payment processing, or compliance with legal obligations.
You can request access to, correction of, portability of, or deletion of your data at any time by emailing suporte@23jogos.net. 23jogos responds to all LGPD rights requests within 15 calendar days, with no bureaucratic hurdles.
The 23jogos is a sports betting and online entertainment platform focused on the Brazilian market, available at 23jogos.net. For the purposes of this Privacy Policy and under the terms of the LGPD, the 23jogos acts as data controller collected from users who register and use the platform.
As the data controller, the 23jogos defines the purposes and means of processing your personal data, and is responsible for ensuring that such processing is carried out securely, transparently, and in compliance with applicable Brazilian law — in particular Law No. 13,709/2018 (LGPD).
Privacy questions? Contact us by email at suporte@23jogos.net. All requests relating to personal data are responded to within 15 calendar days.
The 23jogos collects personal data at different points during your interaction with the platform. Below we detail each data category and why it is necessary.
Registration Data
Identity Verification Data (KYC)
Financial Data
Usage & Behavioral Data
Communication Data
Card details: 23jogos does not store your full credit or debit card details on any of its own servers. All capture and processing takes place within the systems of PCI-DSS certified payment gateways, which are independently audited.
The 23jogos uses your personal data exclusively for the purposes listed below. Your data is not used for anything not described in this policy.
The LGPD requires that all personal data processing have an explicit legal basis. The 23jogos processes your data on the basis of the following legal grounds set out in Article 7 of Law No. 13,709/2018:
The 23jogos shares personal data only when necessary to provide its services or when required by law. Data is never sold. The categories of recipients are:
Payment Processors
To process deposits and withdrawals, the 23jogos shares necessary data with certified payment gateways that integrate with the Banco Central's Pix system, card processors (Visa, Mastercard, Elo), PicPay and Mercado Pago. These partners have access only to the minimum data required to process each transaction and are contractually bound to maintain confidentiality.
Game Providers
Casino and crash game providers (such as Pragmatic Play, PG Soft, NetEnt, Play'n GO, and Evolution) receive an anonymized player identifier to record sessions and calculate results. They do not receive your full name, CPF, email address, or any financial details.
Identity Verification Services
For the KYC process, the 23jogos may use specialized identity verification partners that cross-reference submitted documents against certified databases. These partners are contractually required to use the data exclusively for that purpose.
Competent Authorities
The 23jogos shares data with judicial, regulatory, tax, or law enforcement authorities when required by law, court order, or applicable regulation. In cases covered by anti-money laundering legislation, 23jogos reports suspicious activity to COAF (Financial Activities Control Council).
No data shared with unlisted third parties: 23jogos does not share your data with marketing companies, social networks, advertising platforms, or any recipient not described in this section. Every partner that receives your data is bound by a confidentiality agreement.
The 23jogos uses cookies and similar technologies to ensure the platform functions correctly, improve the user experience, and understand how services are used. The types of cookies used are:
Essential Cookies
Required for the basic operation of the platform — such as keeping your session active while you browse, remembering language preferences and ensuring financial transactions are processed correctly. These cookies cannot be disabled without affecting the functioning of 23jogos.
Performance & Analytics Cookies
Used to understand how users navigate the platform — which sections are visited most, where errors occur, and how load times can be improved. The information collected is aggregated and anonymized, with no individual identification.
Functionality Cookies
Allow the 23jogos remember your preferences — such as favorite sports displayed on the home screen, casino game filters, and frequently used betting settings.
Security Cookies
Essential for detecting suspicious behavior, preventing fraud and protecting your account against unauthorized access. These cookies analyze browsing patterns to identify anomalies that may indicate an attempted breach.
You can manage non-essential cookie preferences in the cookie banner shown on your first visit to the platform, or through your browser settings. Disabling essential cookies may prevent normal use of 23jogos.
The personal data collected by the 23jogos are stored on servers protected by the following security measures:
In the event of a security incident that may affect your data, 23jogos will notify impacted users and the National Data Protection Authority (ANPD) within the timeframe set by the LGPD, including details about the nature of the incident and the measures taken.
The 23jogos retains your personal data for as long as necessary to fulfill the purposes described in this policy or as required by law. The main retention periods are:
Once the applicable retention periods expire, data is securely deleted or irreversibly anonymized so that the data subject can no longer be identified.
The LGPD grants you, as the data subject, a set of rights that 23jogos is committed to respecting and facilitating. You may exercise any of these rights by contacting us at suporte@23jogos.net with the subject line "LGPD Rights". The response deadline is up to 15 calendar days.
Request a copy of all personal data 23jogos holds about you, including the purpose of processing, who it has been shared with, and how long it will be retained.
If any information on your 23jogos account is incorrect or out of date — such as your address or phone number — you can request a correction at any time. Some changes may require document verification.
You may request deletion of data collected on the basis of consent. Data retained under a legal obligation (such as financial history) cannot be deleted before the regulatory retention period expires, but this will be explained in the response to your request.
Request your data in a structured, machine-readable format (JSON or CSV) for transfer to another data controller. 23jogos will prepare the file and make it available within 15 days.
You may object to data processing carried out on the basis of legitimate interest or for direct marketing purposes. Simply send your objection by email and processing will be stopped for the contested purpose.
You have the right to receive clear information about which public and private entities have received your data and when this occurred. 23jogos provides this history upon request within 15 days.
The services of the 23jogos are intended exclusively for individuals aged 18 and over. The platform does not knowingly collect personal data from anyone under 18.
Registering at 23jogos requires a CPF, which is verified against the Federal Revenue Service database to confirm the user's legal age at registration. Accounts created by minors are closed immediately upon identification, and any deposited funds are returned to the originating account.
If you are a parent or legal guardian and believe a child or teenager has improperly accessed the platform, please contact support immediately at suporte@23jogos.net so the matter can be handled as a priority.
Some of the technology partners and game providers of the 23jogos — such as Pragmatic Play, NetEnt, Evolution and Play'n GO — have servers and operations in other countries. When this occurs, the 23jogos ensures that any international data transfer takes place only to countries or organizations offering a level of data protection equivalent to or higher than that required by the LGPD, or under standard contractual clauses that impose data protection obligations on the recipient.
As mentioned earlier, game providers receive only anonymized player identifiers — no name, CPF, or financial data. The transfer is limited to the minimum required for the games to function technically.
Your financial data — CPF, Pix key, transaction history — are never transferred outside Brazil. They are processed exclusively by financial partners operating and certified within Brazilian territory.
The 23jogos may update this Privacy Policy periodically to reflect changes in Brazilian legislation, platform practices, or guidelines from the National Data Protection Authority (ANPD). The date of the last update is always displayed at the top of this document.
Material changes — such as new purposes for data processing, new third-party sharing arrangements, or changes to user rights — will be communicated at least 15 days in advance via the registered email address and a prominent notice on the platform.
Continued use of the 23jogos continued use of the platform after the changes take effect constitutes acceptance of the new version of the policy. If you disagree with the changes, you may request account closure and data deletion before they come into force.
The 23jogos keeps a version history of previous versions of this policy available upon request at suporte@23jogos.net.
To exercise any right set out in this policy or to report a concern regarding the processing of your personal data by 23jogos, use the channels below:
The 23jogos is committed to responding to personal data requests within 15 calendar days from the date of receipt. In cases requiring more detailed legal or document review, the deadline may be extended by an additional 15 days, with prior notice to the user.
Complaint to the ANPD
If you believe that the 23jogos did not handle your personal data appropriately or did not respect your rights under the LGPD, you have the right to file a complaint with the National Data Protection Authority (ANPD), the federal regulatory body responsible for enforcing Law No. 13,709/2018 in Brazil. 23jogos cooperates fully with ANPD investigations.
Commitment: 23jogos takes every LGPD rights request seriously. Our team responds personally — there are no automated replies or generic forms for privacy matters.
Also read the other documents governing the responsible use of 23jogos.
Complete platform usage rules: registration, deposits, withdrawals, bonuses, Sports Betting and casino. All in plain Portuguese.
Read TermsTime and deposit control tools, responsible gaming guidance, and support resources whenever you need them.
Learn MoreLearn about the story of 23jogos, our mission, values, and the team behind the platform built for Brazil.
Get to know 23jogos23jogos protects your data with 256-bit SSL, never sells it to third parties, and upholds all your rights under the LGPD. Bet on the Brasileirão, spin the slots, or try the live casino knowing your privacy is in good hands.